FAQ

Q. Where is my stuff?

A. Once you place your order we will process the request and send a confirmation email to you automatically. The order is then printed in our warehouse, picked, packed, and shipped. At this point you will receive two more confirmation emails; one will contain your order invoice, the other will contain your UPS tracking information which you can use to track your order.

Standard web orders placed before 4:00PM EST Monday-Friday will be shipped the same day in most cases.

Q. Why haven't I received my order confirmation?

A. A. 1. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from Torq.
2. You entered an invalid email address at checkout.

If you still cannot locate the email submit the contact us page and we will make sure you can locate your package.

Q. When will I receive my back ordered items?

A. Standard back orders will be received into our warehouse within 2-7 business days. These items will be shipped to you immediately once we receive them.

Q. How can I get a tracking number?

A. All web orders placed with a valid email address will receive a UPS tracking number automatically via email.

Q. Why haven't I received my order tracking email?

A. There are several factors that can keep you from receiving your order tracking email. You will not receive your tracking information if:

1. Your order has not yet shipped. The order may have been delayed due to back order. You will receive your tracking information only after your order ships.
2. You entered an invalid email address at checkout.
3. The email was intercepted by a spam filter. Make sure to check your spam or deleted items folder for an email from QuantumView.

If you still cannot locate the email, submit the contact us page and we will make sure you can locate your package.

Q. What is backorder?

A. A backorder is when you place an order for a part that is out of stock. Once your order is placed we order, or backorder, the part from our supplier and then ship it to you.

Q. What is a drop ship?

A. A drop ship is when part of your order is shipped directly from the manufacturer. This process is usually faster than having the manufacturer ship the part to us first. Not all manufacturer offer drop shipments. In this case we must backorder the item.

Q. What shipping option should I select?

A. You should select:

Truck Freight - If your order consists of any of the following: Engines, Hoods, Fenders, Tailgates, Doors, Bed Sides, or anything else that you know must be shipped truck freight.

UPS Ground - For standard UPS ground shipping. Orders being shipped UPS Ground cannot contain anything that must be shipped truck freight.

UPS 2nd Day Air - For anything that you want express shipped to your door. Orders being shipped UPS 2nd Day Air cannot contain anything that must be shipped truck freight, or any items that are deemed hazardous.

Q. Can I get the military discount and free shipping when I use the web?

A. Shipping will be free as long as you ship to an APO/FPO address, but online discounts are not available at this time.

Q. What does paint to match mean?

A. Paint to match means that not all of the factory colors are available or that some of the colors are priced very high. So we describe the part as paint to match, so that you can use the spray dye that we offer, to paint the lowest priced available part to match your cars interior. Most manufacturers make the bulk of their interior parts in a light neutral color to save costs by painting them as necessary.